Saia brings calls, email, WhatsApp and social messages together. It uses your company’s own knowledge to prepare or deliver the right answer to every customer.
A customer might call today, send an email tomorrow and use WhatsApp next time. For your company, they do not need to be three separate customer service systems.
Saia brings them together into one system and works from the same company knowledge.
On any channel: by phone, email, WhatsApp or Instagram.
From your company’s own knowledge: your website, materials and approved answers.
In messaging it prepares the reply for your team. On a call it answers directly.
Saia works through new conversations in the background, finds the relevant information and prepares a reply. Your team never starts from a blank screen.
Review. Edit if needed.
Send.
Was the cremation fee included separately?
Hi Mirka, the cremation fee isn’t included in the quote and is billed separately. Happy to tell you more if you need.
The channel changes. Saia doesn’t.
Services, prices and guides.
Internal information and ways of working.
How your company really replies to customers.
Up-to-date information when it’s needed.
The same knowledge serves every channel.
Your customer service knowledge no longer stays buried in individual inboxes and people’s memory. It builds inside Saia — your company’s own way of serving customers, in one place.
Saia can suggest, answer or act independently. When a decision, an exception or human judgement is needed, the conversation is escalated to a person. Customers’ confidential information is never used as part of the general knowledge base.
All prices excl. VAT. No setup fee, 30-day cancellation. For comparison: one human-handled customer contact typically costs €3–8. On the Start plan, Saia handles up to 500 contacts for the price of hiring a person for two days.
Need integrations to your own systems? See Solutions →
Saia was originally built for our own businesses. Now it’s available to others.
Book a demoAI customer service that learns, working across every channel. Built in Finland.