One customer service.
Every channel.
The same knowledge.
Saia brings calls, email, WhatsApp and social messages together. It uses your company’s own knowledge to prepare or deliver the right answer to every customer.
Your customer sees many channels.
Saia sees one conversation.
A customer might call today, send an email tomorrow and use WhatsApp next time. For your company, they do not need to be three separate customer service systems.
Saia brings them together into one system and works from the same company knowledge.
The customer gets in touch
On any channel: by phone, email, WhatsApp or Instagram.
Saia finds the answer
From your company’s own knowledge: your website, materials and approved answers.
Saia prepares or responds
In messaging it prepares the reply for your team. On a call it answers directly.
When you open the inbox,
the reply is already there.
Saia works through new conversations in the background, finds the relevant information and prepares a reply. Your team never starts from a blank screen.
Review. Edit if needed.
Send.
Was the cremation fee included separately?
Hi Mirka, the cremation fee isn’t included in the quote and is billed separately. Happy to tell you more if you need.
The channel changes. Saia doesn’t.
Your company’s knowledge, in one place.
Website
Services, prices and guides.
Company material
Internal information and ways of working.
Approved answers
How your company really replies to customers.
Connected systems
Up-to-date information when it’s needed.
The same knowledge serves every channel.
Every approved answer
makes the next one better.
Your customer service knowledge no longer stays buried in individual inboxes and people’s memory. It builds inside Saia — your company’s own way of serving customers, in one place.
Saia isn’t limited to prepared answers.
You decide what Saia can do.
Saia can suggest, answer or act independently. When a decision, an exception or human judgement is needed, the conversation is escalated to a person. Customers’ confidential information is never used as part of the general knowledge base.
One customer service
from €149/month.
- Saia replies 500 / mo
- Voice minutes €0.29/min
- Channels all
- Numbers 1
- Onboarding self-serve
- Saia replies 2,000 / mo
- Voice minutes 300 min + €0.25/min
- Channels all
- Numbers 2
- Onboarding included
- Saia replies 6,000 / mo
- Voice minutes 1,000 min + €0.22/min
- Channels all
- Numbers 5
- Other dedicated contact, SLA
All prices excl. VAT. No setup fee, 30-day cancellation. For comparison: one human-handled customer contact typically costs €3–8. On the Start plan, Saia handles up to 500 contacts for the price of hiring a person for two days.
Need integrations to your own systems? See Solutions →
Saia was originally built for our own businesses. Now it’s available to others.
Book a demo
AI customer service that learns, working across every channel. Built in Finland.