One customer service,
working across every channel.
Phone, email, WhatsApp and Instagram are just different ways to reach the same Saia. Behind them is the same company knowledge, the same approved answers and the same logic.
How Saia works
01 — Ask
The customer gets in touch
On any channel.
02 — Know
Saia finds the answer
From your knowledge: website, materials, approved answers.
03 — Answer
Saia prepares or responds
A draft for your team in messaging, a direct answer on the phone.
When you open the inbox, the reply is already there.
Saia works through new conversations in the background, finds the information and prepares a reply. Your team reviews, edits if needed and sends. AI suggests, people approve.
Your company's knowledge, in one place.
Website
Services, prices and guides.
Company material
Internal information and ways of working.
Approved answers
How your company really replies.
Connected systems
Up-to-date information when needed.
FAQ
Does Saia replace people?
No. Saia handles repetitive work and prepares replies; decisions and exceptions stay with people.
Does Saia make things up?
No. Saia answers only from your company knowledge. If it doesn't know, it says so and logs the matter.
How does onboarding work?
You keep your current numbers, and Saia learns from your website from the start. Setup in a day.
What do calls cost?
Calls are billed per minute on actual usage — transparently, not hidden in a fixed package.